Am I responsible for VAT or customs charges?
Pledge Levels are very low, so you should not be charged any additional fees. If you add a bunch of upgrades above our highest pledge level, you might be charged a VAT. We do our best to keep rewards low so you don't have to pay extra. Please message us directly if you are in doubt.
Last updated: December 01, 2017 12:14
How will the rewards be shipped?
Each print and/or gift set is packaged in a self-adhesive cello sleeve, which will then be placed in a sturdy photo mailer. If you add an ornament to your reward, both the photo mailer and ornament will be shipped in either a yellow envelope or a shipping bag. All items will ship First Class Mail (either domestic or international).
Last updated: December 01, 2017 12:16
Last updated: December 01, 2017 12:16
Will my rewards arrive by Christmas?
We will do our very best to get them there by December 24th. Please do your part to make sure your payment info is up to date and that you fill out your surveys ASAP! We're locking them down as soon as you fill them out so we can start fulfillment. If you live outside the US, please understand that we cannot be responsible for delays in the international mail system. We've never had issues before, but it is the holidays. That's why it's important to get us your info quickly.
Last updated: December 01, 2017 12:19
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.